Common Questions.
Straight Answers.

We manufacture two product categories exclusively: hotel and hospitality uniforms and business suits. Within hotel uniforms we produce front office, reception, housekeeping, F&B service, security, management, and spa attire. Within business suits we produce full-canvas, half-canvas, and fused construction jackets, trousers, waistcoats, and blazers.

We do not manufacture sportswear, casualwear, T-shirts, denim, or general fashion garments. This specialization is deliberate — it is why our workforce and equipment are configured correctly for structured tailored garments.

Contact us via the quote request form, email, or WhatsApp. To give you an accurate quote we need:

• Product type (hotel uniform / suit) and description of each style
• Quantity per style, per colour, per size
• Fabric preference or any certification requirements (OEKO-TEX, GRS, etc.)
• Any reference images, tech packs, or existing samples you can share
• Target delivery date or lead time requirement

If you don't have a tech pack, reference images and a description of what you need are enough to begin. We respond to all inquiries within 24 hours.

Yes, regularly. A significant portion of our clients are hotels or corporate brands doing their first OEM order or sourcing from China for the first time. We are used to explaining the process, managing expectations around lead times and sampling rounds, and walking first-time buyers through the documentation required for import.

What we ask of new buyers is straightforward: clear communication about your requirements, realistic timeline expectations, and a willingness to go through the sample approval process properly rather than rushing to bulk.

Yes — factory visits are welcome and free of charge. We cover both on-site tours and video walkthroughs for international buyers who cannot travel. Our Nansha, Guangzhou facility is accessible from Guangzhou Nansha Port or approximately 90 minutes from central Guangzhou.

A standard factory tour takes 90 minutes and covers the CAD and cutting rooms, the suit workshop, the hotel uniform production lines, the sample room, the QC department, and the fabric library. We do not require you to commit to an order before or after a visit.

To book a tour, contact us with your preferred date and whether you prefer on-site or video. We schedule Monday through Saturday, 9:00 AM – 5:00 PM CST.

Yes. We sign non-disclosure agreements (NDAs) and non-compete agreements where a client requires them before sharing design files, tech packs, or proprietary specifications. This is standard practice for us, particularly with fashion brands and private label programs.

We do not share client names, brand affiliations, or order details with third parties. Our public-facing materials reference buyer types, not specific clients.

Yes. We work with sourcing agents and trading companies and are transparent about it from the beginning of the relationship. We discuss commission structures, client confidentiality, and whether the agent prefers direct or triangulated communication with the end client.

The main thing we ask from agents is the same as from direct buyers: clear product specifications and realistic timelines. We do not operate a different quality standard for agent-sourced orders versus direct orders.

Our standard MOQ is 200 pieces per style per colour for structured uniform styles (blazers, jackets, formal trousers) and 150 pieces for simpler styles (shirts, aprons, service tunics).

For full hotel uniform programs covering multiple departments, we assess total order value rather than applying per-style minimums rigidly. If your requirement is below these thresholds, contact us with your full program quantities — there is often flexibility when the total order warrants it. Read our MOQ guide for more detail on how this works.

Yes. If you send us an existing garment as a reference sample, we can pattern it, develop a replica, and match it as closely as possible in construction and fabric. This is called counter-sampling and is how most hotel uniform reorder programs start when a buyer is switching manufacturers.

Exact fabric matching requires a dye lot from your current supplier or approved lab dip. Colour consistency between manufacturers without this reference is imprecise — we are honest about this upfront.

Yes — multi-department hotel opening programs are a core part of what we do. We produce reception, housekeeping, F&B, security, spa, and management attire from a single factory, which simplifies logistics, documentation, and quality consistency significantly compared to splitting a program across multiple suppliers.

For hotel opening programs we recommend beginning the inquiry process at least 5 months before the required delivery date. The sample approval process alone typically takes 4–6 weeks when multiple departments are involved, and rush production always carries quality risk.

We work with a range of fabric options suited to different departments and property standards:

• Polyester-Viscose blend (65/35) — standard for front-of-house, crease-resistant, wash-durable
• Stretch twill (polyester-spandex) — F&B service, housekeeping, active roles
• Wool-polyester blend — luxury properties, management attire, five-star front-of-house
• FR (flame-resistant) fabrics — kitchen, engineering, legally required in many markets
• GRS recycled polyester — for buyers with ESG or sustainability procurement requirements

All fabrics used in production carry OEKO-TEX Standard 100 certification. Read our Hotel Uniform Fabric Guide for a full breakdown by department.

Yes. We handle all standard branding elements in-house:

• Embroidered logos (chest, sleeve, back yoke placement)
• Custom woven labels (care, brand, size, country of origin)
• Custom printed labels where woven is not required
• Custom-coloured or branded buttons and snaps
• Piping, trim, or contrast stitching in brand colour

Branding elements have their own setup lead times — woven labels typically require 14–18 days from approved artwork. Factor this into your development timeline.

Durability under institutional laundry is a specific design requirement we build into our uniform specifications from the pattern stage. Our standard hotel uniform construction includes:

• Double-needle lockstitch on all stress seams (armholes, crotch, waistband attachment)
• Bar tacks at pocket openings and belt loop attachment points
• Fusing specification optimized for wash temperature resistance
• Fabric rated for minimum 60°C commercial wash cycles (confirm FR fabric max temperature separately)

A properly manufactured uniform in polyester-viscose blend should provide 18–24 months of service life under standard commercial laundry use before replacement is needed.

For ongoing clients on confirmed reorder programs, yes — we can discuss fabric stock-holding arrangements for commonly used styles. This avoids the risk of colour lot variation between orders, which is the most common quality complaint in uniform reorders.

Stock-holding is subject to minimum commitment requirements and storage terms. Raise this at the initial order stage rather than at the point of reorder — it is much easier to arrange before the first bulk run than after.

Full canvas: The chest piece is cut from natural canvas fabric (horse hair or similar) and hand-padstitched to the jacket front. The canvas moves with the body, moulds over time to the wearer, and produces the best drape and longevity. Most expensive and most time-intensive. Appropriate for premium and luxury suit programs.

Half canvas: Canvas runs through the chest and lapel area only. The lower portion of the jacket front uses fused interlining. A practical balance between quality and cost — produces better drape than full fusing and holds shape well across the working life of the garment.

Fused: A heat-bonded interlining is applied across the full jacket front. Faster to produce, more affordable, and consistent in appearance. The main risk is delamination — fusing can separate from the face fabric after repeated washing if the bonding specification is not correct. Suitable for standard corporate uniforms and mid-market suit programs where budget is the primary constraint.

Our standard MOQ for business suits is 100 pieces per style. This applies to both OEM (buyer-supplied pattern) and ODM (we develop the pattern) orders. For full-canvas construction the economics of the tailoring labor make very small quantities impractical — below 50 pieces per style, the per-piece price typically becomes difficult to justify relative to local alternatives.

For buyers with multiple suit styles, present the full program — the combined quantity usually makes individual style minimums more flexible.

Yes — this is our ODM service. If you have a design direction (reference images, a garment you like, a sketch, a mood board) but no technical files, our in-house pattern team can develop the tech pack and first sample for you.

ODM development takes slightly longer than OEM (where we work from your existing pattern) — typically 15–20 working days for a first sample versus 12–15 days for OEM. We charge a development fee that is credited against your bulk order when you proceed to production.

We work with suiting fabric mills primarily in three regions: Suzhou and Fujian, China (polyester-wool blends, polyester suiting, performance fabrics), and Biella, Italy (premium pure wool and high wool-content suiting for luxury programs).

If you have a specific fabric mill or fabric reference you want us to work with, we can source from your preferred supplier or match a swatch you provide. Buyer-supplied or buyer-specified fabric may affect the MOQ based on the mill's own minimum cut requirements.

Yes. Our suit workshop carries 120+ jacket makers with an average of 8 years tenure. We produce working surgeon cuffs, working buttonholes (hand-worked or machine-worked), pick stitching, surgeon's cuff buttons, functioning chest pocket, ticket pockets, and other detailing on request. These add time and cost — include your specification requirements when requesting a quote and we will price accordingly.

First sample lead time is 12–15 working days from receipt of an approved tech pack and confirmed fabric. ODM development (where we create the pattern) takes 15–20 working days for the first sample. These times assume our sample room is not at peak capacity — confirm the current lead time when you submit your brief.

Plan for at least two revision rounds in your overall timeline. Each revision adds 7–10 working days. Rushing sample approval to hit a production start date is the most common cause of bulk quality problems.

Yes. Sampling involves real material, labor, and pattern costs regardless of whether the order proceeds. We charge a sample fee that covers material and production costs. For orders that proceed to bulk production, the sample fee is typically credited back against the bulk invoice — confirm this at the quoting stage.

Buyers who request samples with no genuine intention to order are not a good use of our sample room capacity. We appreciate honesty about your intent upfront.

A PP (pre-production) sample is made in the actual bulk production fabric and trims, from the approved pattern, on the production line rather than in the sample room. It is the final check before bulk cutting begins.

The PP sample matters because fabric behaves differently in bulk production quantities than in sampling — the cutting, fusing, and sewing conditions are different. Approving the PP sample before bulk cutting is a structural quality safeguard, not administrative overhead. We require PP sample sign-off before releasing the cutting room to produce your bulk order.

Yes. Send us a physical reference garment and we will pattern it, grade it across your required size range, and produce a counter sample. This is common for buyers switching factories who want to maintain their existing style rather than starting from scratch.

Note that exact replication depends on the quality of the reference garment and the accuracy of our pattern interpretation. A fit review and at least one revision round should be expected in your timeline.

Patterns developed by our team from buyer specifications or buyer reference garments belong to the buyer. If the relationship ends, we will provide the digital pattern files on request. We do not retain exclusive rights to patterns developed for a specific client's style.

Patterns developed as part of our standard ODM design service (where we originate the design) are treated the same way once the development fee is paid and a bulk order placed. Discuss ownership terms in writing at the development stage if this is important to your business.

Standard bulk production lead time is 45–60 calendar days from PP sample approval and deposit receipt. Complex styles, larger quantities, or orders involving special fabric procurement may require 60–75 days.

These times do not include sampling, freight, or customs clearance. For total timeline planning, add 12–20 weeks from initial inquiry to goods in hand. If your deadline requires a compressed timeline, tell us at the inquiry stage — we can sometimes accommodate this with a rush production fee, but we will only commit to a timeline we can actually deliver.

Yes, for large orders where early delivery of part of the program is operationally important — for example, a hotel opening where front-of-house uniforms are needed before housekeeping. Partial shipments involve additional logistics costs and require coordination on QC sign-off per batch. Raise this requirement at the order stage and we will structure production and delivery accordingly.

Chinese New Year (January/February, dates shift annually) results in a factory closure of approximately 2 weeks, with production capacity often reduced for 3–4 weeks on either side as workers travel and return. Any order with a delivery requirement between February and April should be confirmed and deposited by November at the latest.

Golden Week (October 1–7) is a shorter disruption — typically one week of closure. Plan accordingly for October delivery requirements. We publish our annual holiday schedule for active clients at the start of each year.

Changes after bulk cutting begins are very difficult and potentially expensive. Once fabric is cut to pattern, alterations to the style, fit, or specifications typically require new material and recutting — which is treated as a new order for cost purposes.

Changes to labeling, packaging, or minor trim details (button colour, for example) are sometimes possible mid-production depending on the stage. Contact us immediately if you need to make any change — the sooner we know, the more options there are.

Our current annual capacity is approximately 1.2 million units across both product categories — hotel uniforms (Building A) and business suits (Building B). We operate at roughly 80% capacity utilization to maintain scheduling flexibility for new client programs and to avoid the quality degradation that comes with consistently overloaded production lines.

For very large programs (50,000+ pieces), contact us early to discuss capacity reservation. We do not take deposits we cannot fulfil.

We run a three-stage QC process:

• Inline inspection: QC team checks construction quality at key sewing stations during production — catches defects before they multiply across a run
• Mid-production audit: AQL 2.5 sampling check at approximately 50% completion — provides an early warning if systematic issues are developing
• Pre-shipment inspection (PSI): Full AQL 2.5 inspection against the sealed sample before packing. Rejects are set aside for repair or replacement before the shipment is released

Our QC department reports to factory management separately from production — which means QC decisions are not subject to production output pressure.

Yes. Third-party inspections by SGS, Bureau Veritas, Intertek, or buyer-appointed inspectors are welcome. We do not require advance notice for inspection appointments (though coordination on scheduling is appreciated). Our factory has no areas restricted from buyer or inspector access during an agreed visit.

If you arrange a pre-shipment inspection through a third-party company, coordinate timing with your production manager contact so goods are ready and packed before the inspection date.

Our current certifications are: ISO 9001:2015 (quality management, audited by SGS), OEKO-TEX Standard 100 (all production fabrics), BSCI (social compliance, audited annually), Sedex membership (social compliance data accessible via Sedex platform), and SGS factory verification. GRS certification is in progress, expected Q2 2026.

All current certificates are available on request. If your procurement process requires specific documentation, let us know at the inquiry stage.

If a quality issue is identified that was not detected at our pre-shipment inspection stage and the defect is attributable to our production, we will work to resolve it. Resolution options depend on the nature and extent of the defect: repair in-country, credit against a future order, partial remake, or full remake for systematic issues affecting a significant proportion of the delivery.

We handle these situations case by case. What we ask of buyers is to raise issues promptly — within the agreed inspection window — with clear photographic documentation. Issues raised weeks or months after delivery, or after the goods have been used or altered, are much harder to assess and resolve fairly.

Our standard payment terms are 30–50% deposit at order confirmation (before sampling and fabric procurement) and balance before shipment (after pre-shipment inspection approval). Payment is accepted by T/T (bank transfer) in USD, EUR, or HKD.

For established clients with a track record of completed orders, we discuss extended or adjusted payment terms on a case-by-case basis. We do not offer credit terms to new clients.

We export on FOB Guangzhou terms as standard — we handle all inland logistics, customs export clearance, and export documentation from our factory to the port. Freight from Guangzhou to your destination port is arranged by your freight forwarder, or we can recommend freight companies we work with regularly.

Export documentation provided as standard: commercial invoice, packing list, bill of lading, certificate of origin. Additional documents (OEKO-TEX certificate, BSCI certificate, test reports, GSP form) provided on request.

Approximate transit times from Guangzhou/Nansha port by sea freight:

• UAE / Dubai: 18–22 days
• UK / Northern Europe: 25–32 days
• Germany / Italy: 28–35 days
• USA (Los Angeles): 16–20 days
• USA (East Coast): 28–35 days
• Australia (Sydney / Melbourne): 14–18 days
• Singapore: 5–7 days

These are approximate port-to-port transit times and do not include inland delivery or customs clearance at destination, which can add 3–10 days depending on the port and import clearance process.

Yes. Air freight is available for urgent deliveries and is typically 3–5 days transit to most major markets. The cost is significantly higher than sea freight — roughly 6–8 times more per kg — so it is generally only cost-effective for small, high-value orders or genuine emergencies.

If your timeline only works with air freight, build this into your quote request from the start. Air freight on a compressed timeline does not compensate for inadequate production time — production quality is the same whether the garment flies or sails.